Imcd76 Privacy Policy — Your Personal Data Protection

Welcome to the imcd76 Privacy Policy. This document outlines our commitment to protecting your personal information as a member of our online casino platform imcd76.app. We understand that privacy is something you take seriously — and so do we.

This Privacy Policy applies to all personal information collected through the imcd76 website, our mobile app, and any interactions you have with our platform or support team. It covers all registered members as well as visitors browsing our website.

Imcd76 operates in compliance with applicable data protection laws. We are committed to ensuring that our data handling practices are transparent, lawful, and fully accountable to all our members across Malaysia.

Imcd76 collects various types of information to ensure the platform operates smoothly and to deliver the best possible experience for our members. The information we collect falls into two main categories:

Information you provide directly:

• Full name, date of birth and identification card number (for KYC verification).
• Email address and phone number provided during registration.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity documents submitted during the identity verification process.
• Any communications you send to our support team.

Information collected automatically:

Every piece of data we collect has a clear and legitimate purpose. imcd76 does not use your information for any purpose beyond the scope stated below:

• Account management — creating, verifying, and maintaining your member account.
• Transaction processing — processing deposits, withdrawals, and all financial transactions securely.
• Identity verification (KYC) — ensuring compliance with legal requirements and preventing fraud and money laundering.
• Customer support — addressing enquiries, resolving issues, and providing the assistance you need.
• Platform security — detecting and preventing any fraudulent activity, hacking, or platform abuse.
• Service improvements — analysing usage data to improve the overall member experience.
• Marketing communications — sending information about promotions and exclusive offers (subject to your communication preferences).
• Legal compliance — fulfilling the reporting and compliance obligations required by the relevant authorities.

Imcd76 does not sell or trade your personal information. However, there are certain situations where we need to share your information with trusted parties to enable the platform to operate properly:

• Payment service providers — payment gateway providers that process your deposit and withdrawal transactions. They receive only the information necessary to process the payment.
• Game providers — game companies that provide slots, Live Casino, and other games within the imcd76 platform. Data shared is limited to game session information only.
• Identity verification services — third parties that assist us in securely verifying KYC documents and complying with applicable regulations.
• Legal authorities — when required by law, court order, or law enforcement authorities, we may be obligated to disclose certain information.

In the event of a business merger, acquisition, or asset sale, member information may be transferred as part of the business assets. We will provide reasonable notice to members before any such transfer takes place.

Imcd76 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login, session security, and authentication. These cookies cannot be disabled as they are essential to your account security.
• Preference Cookies — saving your preferences such as language, display theme, and game preferences so you do not need to reset them each time you log in.
• Analytics Cookies — helping us understand how members use the platform for improvement purposes. This data is collected in aggregate and does not directly identify individuals.
• Marketing Cookies — used to display relevant promotions to you. You may choose to disable these cookies without affecting platform functionality.

The security of your personal data is imcd76's top priority. We invest in comprehensive security infrastructure to ensure your information is always protected against increasingly sophisticated threats.

Security measures we employ include:

• 256-bit SSL encryption for all data communications between your device and our servers.
• AES-256 encryption for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of security.
• 24/7 security monitoring by our cybersecurity team to detect any suspicious activity.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Strict access controls which ensures that only authorized personnel can access sensitive member data.

As an imcd76 member and data subject, you hold several important rights regarding your personal information. We respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact the imcd76 support team through the available channels on the platform. We will process your request within 30 business days from the date of receipt.

Imcd76 retains your personal information for as long as your account is active or as needed to provide services to you. Retention periods vary depending on the type of data and legal requirements:

• Basic account data — retained for as long as your account is active and up to 7 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• KYC Documents — retained for the period required by applicable law, typically 5 to 7 years.
• Activity log data — retained for 2 years for security and dispute resolution purposes.
• Support communication records — retained for 3 years for service reference and improvement purposes.

Once the retention period expires or data is no longer needed, we will delete or anonymise it in a secure and irreversible manner.

Imcd76 integrates certain third-party services such as game providers and payment gateways to deliver the best experience for members. These services may have their own privacy policies separate from imcd76.

All third-party providers used by imcd76 undergo thorough security and privacy reviews before being integrated into the platform. We monitor their compliance regularly to ensure member data remains protected at all times.

If you have any questions, concerns, or requests regarding this Privacy Policy or how imcd76 handles your personal data, our team is ready to assist you 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat — the fastest way to get an immediate response from our support agents, who are online around the clock.
• Support Email — send an email to [email protected] with the subject line "Privacy Inquiry" to receive a response within 24 hours.
• Platform Support Section — log in to your account and access the support centre to submit a ticket regarding privacy matters.

We appreciate the trust you place in imcd76 and are committed to always protecting the privacy and security of your personal data. Thank you for being part of the imcd76 community.